ReturnsDidn’t get exactly what you wanted? Not a problem!
Off The Beaten Path Saddlery wants to know you are 100% satisfied with what you ordered. We aren’t happy until you are happy! If the item isn’t what you wanted, or expected, maybe it just didn’t fit right. Send it back for a full refund, store credit/gift card, or exchange it for something else.
If the order is damaged, defective or the wrong item was shipped, please save the carton and all the packing material as well as the item. Notify us within 3 days of receipt.
Most returns must be received by us within 30 days of your sales receipt. All NEW PRODUCT returns must be accompanied by a copy of the sales receipt with all original tags, bagging, labels, etc. intact and in new, sellable condition. If the item is received in non-sellable condition, we will not issue a refund and will be returned to the customer at their expense. Returns made without tags, bags, etc. may be subject to a substantial restocking fee or refusals of the return. All USED/CONSIGNMENT PRODUCT returns must be accompanied by a copy of the sales receipt with originals tags, bagging, labels etc., and returned in the condition it was received.
Customer pays return shipping to us; however, exchanges will be shipped at no cost one time. Refunds are given only for the merchandise returned...we do not pay for shipping unless there was an error made in shipping by us (damaged, defective, wrong item sent, etc.). Please be advised that you are responsible for using proper packaging and purchasing insurance when returning an item to us and you must ship using a method that offers tracking on your package, i.e. UPS, FedEx, or USPS with Delivery Confirmation.
Saddle returns MUST HAVE all original tags intact, and new saddles must be returned in the same BRAND-NEW condition as when it was shipped. New saddles CANNOT BE RETURNED or get a full refund if any marks or scuffing occur on flaps, billets or stirrups during the trial period. Please take the utmost care to protect it, and be certain before riding or girthing up a NEW saddle that it fits both you and your horse.
Fortunately, there aren’t many items that can’t be returned because we are a consignment store and more. Most usual items that can’t be returned can be sold on the consignment side. So, if a full refund can’t be issued there are other options for getting your items returned with a money back option.
Once an item is returned to stock, a refund is made back to the original credit card generally within 3 - 5 business days.
Please call us today with any questions regarding our return policy or if you need to return or exchange a product. Our Phone is 208-993-0631.
Please send all returns to:
Off The Beaten Path Saddlery
2715 Main Street
Salmon, Idaho 83467